FAQs | Gel Insoles Shop

Question 1

What sizes do the insoles come in?

Accepted Answer

We offer 7 sizes — XS, S, M, M2, L2, XL, and XXL — to ensure a proper fit right out of the box. Use our size chart to match your shoe size: XS fits Women's US 5–7 (EU 36–38), S fits Men's 5–6.5 / Women's 7.5–8 (EU 39–40), M fits Men's 7–8 / Women's 8.5–10 (EU 40–41), M2 fits Men's 8.5–9 / Women's 9–10.5 (EU 41–42), L2 fits Men's 9.5–10.5 / Women's 11–12 (EU 43–44), XL fits Men's 11–13 / Women's 12–14 (EU 45–47), and XXL fits Men's 13.5–16 (EU 48–50).

Question 2

Do I need to trim them?

Accepted Answer

Rarely. Because we offer 7 sizes, most customers get a great fit without any trimming at all. If your shoe has an unusually narrow toe box, you can trim a small amount from the front edge — but for the vast majority of shoes, the insole drops straight in.

Question 3

How do I find my size?

Accepted Answer

Match your shoe size to the chart on our Sizing page. If you fall between two sizes, we recommend sizing up for a roomier fit or sizing down for a snugger feel. When in doubt, go with the size that matches your Men's or Women's US shoe size.

Question 4

Will they fit in narrow or wide shoes?

Accepted Answer

Yes. Each size is cut to standard shoe proportions and fits most widths. If you have a very narrow shoe, you may want to trim a small amount from the sides — but this is uncommon. Wide shoes typically fit without any adjustment.

Question 5

Do they work in dress shoes, boots, and sandals?

Accepted Answer

They work great in sneakers, athletic shoes, work boots, and most dress shoes. For very shallow dress shoes or sandals with a thin footbed, the insole may be slightly too thick — we recommend checking the depth of your shoe before ordering.

Question 6

What makes these different from the insole that came in my shoe?

Accepted Answer

The insole that ships inside most shoes is a thin piece of foam — it's there to fill space, not to support you. Our gel insoles have a structured gel layer that cushions each step, absorbs shock, and creates a gentle massaging sensation as you walk. The difference is noticeable from the first wear.

Question 7

How long do they last?

Accepted Answer

With regular use and proper care, most customers get 12–18 months from a pair. Heavy daily use or high-impact activities may shorten that. If your insoles develop a defect within the first year, our warranty covers a free replacement.

Question 8

Will they make my shoes feel tighter?

Accepted Answer

They add a small amount of volume — about the same as a standard aftermarket insole. Most people find the fit comfortable right away. If your shoes are already snug, you may want to loosen the laces slightly or remove the original insole first (which we recommend anyway).

Question 9

Can I use them with custom orthotics?

Accepted Answer

Our insoles are designed to replace the factory insole, not to stack on top of custom orthotics. If you use prescription orthotics, we recommend consulting your provider before switching.

Question 10

Are they suitable for people who are on their feet all day?

Accepted Answer

Yes — that's exactly who we made them for. The gel layer is designed to hold up through long shifts and extended wear, providing cushioning and shock absorption throughout the day.

Question 11

Are the insoles machine washable?

Accepted Answer

Yes. Remove them from your shoes, wash on a gentle cycle with cold water and a small amount of mild detergent, and air dry completely before putting them back. Do not use the dryer — heat degrades the gel layer over time.

Question 12

How often should I wash them?

Accepted Answer

It depends on how much you wear them. For everyday use, a wash every 2–4 weeks keeps them fresh. After heavy activity or sweaty days, a quick rinse under cool water is a good habit between full washes.

Question 13

Can I use bleach or fabric softener?

Accepted Answer

No. Bleach and fabric softener can break down the gel material and reduce the life of the insoles. Stick to a small amount of mild laundry detergent and cold water.

Question 14

What does the warranty cover?

Accepted Answer

Every pair is backed by a 1-year replacement warranty from the date of purchase. We cover defects in materials or workmanship — cracking, splitting, or gel separation under normal use. Normal wear and thinning over time is not covered.

Question 15

How do I make a warranty claim?

Accepted Answer

Email us at support@gelinsoles.shop with your order number and a photo of the defect. You don't need to ship the insoles back. We review every claim personally and respond within one business day. If approved, we ship a replacement pair at no charge.

Question 16

Do you accept returns?

Accepted Answer

If your insoles arrive damaged or incorrect, contact us right away and we'll make it right. For warranty claims on defective insoles, see the question above. Please reach out to support@gelinsoles.shop with any order issues.

Question 17

How much do the insoles cost?

Accepted Answer

One pair is $24.99. Shipping is free on orders over $30.

Question 18

How long does shipping take?

Accepted Answer

Standard delivery is typically 3–5 business days within the US. Warranty replacement pairs ship on the same timeline once a claim is approved.

Question 19

Do you ship internationally?

Accepted Answer

We currently ship within the United States. If you're outside the US and interested in our insoles, reach out to support@gelinsoles.shop and we'll let you know if we can accommodate your order.

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