1-Year Replacement Warranty
We stand behind every pair. If something goes wrong within a year, we'll replace them — no hassle, no runaround.
What's Covered
Every pair of Gel Insoles Shop insoles is backed by a full one-year replacement warranty from the date of purchase. If your insoles develop a defect in materials or workmanship — cracking, splitting, or gel separation — we'll send you a replacement pair at no charge.
Covered vs. Not Covered
Covered
- Gel layer cracking or separating from the insole base
- Material defects present at the time of purchase
- Structural failure under normal everyday use
- Insoles that arrive damaged or incorrect
Not Covered
- Normal wear and thinning over time
- Damage from improper trimming or cutting beyond the insole
- Use in extreme industrial environments (chemicals, extreme heat)
- Loss or theft
Care Instructions
Proper care extends the life of your insoles and keeps them fresh. Our insoles are machine washable — here's how to do it right.
Remove from shoes
Take the insoles out of your shoes before washing. Never machine wash them while inside the shoe.
Cold water, gentle cycle
Wash on a gentle or delicate cycle with cold water. Hot water can degrade the gel layer over time.
Mild detergent only
Use a small amount of mild laundry detergent. Avoid bleach, fabric softener, or harsh chemicals.
Air dry completely
Lay flat or hang to air dry. Do not put insoles in the dryer — heat will damage the gel. Allow to dry fully before placing back in shoes.
💧 A quick rinse under cool water after heavy use keeps them fresh between washes.
How to Make a Warranty Claim
Email us
Send an email to support@gelinsoles.shop with your order number and a brief description of the issue.
Send a photo
Attach a clear photo of the defect. This helps us process your claim faster — no need to ship the insoles back.
We'll confirm within 24 hours
Our team reviews every claim personally. You'll hear back within one business day.
Replacement ships free
Once approved, we ship your replacement pair at no cost. Typical delivery is 3–5 business days.